• Order Processing

    All orders are typically processed and shipped within 3 to 5 business days from the date of your purchase. You will receive an email confirmation once your order has been processed and is ready for shipment.

  • Shipping Methods

    We offer a variety of shipping options to suit your needs, including standard, expedited shipping, as well as in-house shipping for people within the area that we are located (Vancouver, British Columbia). Shipping methods and estimated delivery times will be displayed during the checkout process.

  • Shipping Costs

    Shipping costs are calculated based on the shipping method selected, the destination, and the weight of your order. Shipping costs will be presented to you during the checkout process for your review and approval before completing your purchase.

  • Delivery Timeframes

    Estimated delivery times vary depending on your location and the shipping method chosen. Please note that delivery times are provided as estimates and are not guaranteed. Delays may occur due to unforeseen circumstances beyond our control, such as adverse weather conditions or courier service disruptions.

  • Order Tracking

    Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment. This tracking information will help you stay informed about the status and estimated delivery date of your order.

  • International Shipping

    We currently do not offer shipping for international customers. 

  • Shipping Address

    It is crucial to provide accurate and complete shipping information during the checkout process to ensure a smooth delivery. Please verify your shipping address to prevent any delivery issues.

If you have any other questions or need further assistance, feel free to contact our customer support team. We're here to help!